Amdocs Development Centre
Aug 2022 – Jan 2025 · PuneSoftware Developer
- Built a LangChain RAG pipeline for technical-support queries; dynamic chunking cut token usage and improved accuracy on internal docs.
- Fixed multi-turn context loss with a question-rephrasing step (rewrites follow-ups from history before FAISS retrieval); held up through UAT.
- Built a dashboard to trace retrieval failures and tune BM25 hybrid-search weights, cutting hallucinated answers.